Tow Bar Guys AU

Effective Date: 20 January 2026

Tow Bar Guys AU (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as Meta (Facebook) advertising requirements.

1. Information We Collect

We may collect the following personal information:

• Full name

• Phone number

• Email address

• Vehicle details (make, model, year)

• Address or service location

• Booking and enquiry details

• IP address, browser type, and device information

• Website interaction data (via cookies and tracking technologies)

2. How We Collect Information

We collect personal information when you:

Submit an enquiry or booking form on our website

Contact us by phone, email, SMS, WhatsApp, or Facebook Messenger

Interact with our website or advertisements

Engage with our Facebook or Instagram pages

Provide information through Meta (Facebook) Lead Forms

3. Use of Facebook Pixel & Tracking Technologies

We use the Meta (Facebook) Pixel, cookies, and similar technologies to:

Measure the effectiveness of advertising

Track conversions and website interactions

Deliver relevant advertisements to you on Facebook and Instagram

Create custom and lookalike audiences

These tools may collect or receive information from our website and use that information to provide measurement services and targeted ads.

You can manage your ad preferences directly via your Facebook account:

https://www.facebook.com/adpreferences

4. How We Use Your Information

We use personal information to:

Provide tow bar supply and installation services

Respond to enquiries and provide quotes

Schedule bookings and communicate with customers

Improve our website, services, and advertising

Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and service providers

Payment processors and booking software providers

Marketing platforms including Meta (Facebook & Instagram)

Legal or regulatory authorities if required by law

We do not sell your personal information.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely using industry-standard security measures. Only authorised personnel have access to personal data.

7. Cookies & Website Analytics

Our website uses cookies and third-party tools (such as Google Analytics and Meta Pixel) to:

Analyse website traffic

Improve user experience

Deliver targeted advertising

You can disable cookies via your browser settings, however some website functionality may be affected.

8. Accessing & Correcting Your Information

You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable timeframe.

9. Marketing Communications

By submitting your information, you consent to receiving service-related communications. You may opt out of marketing messages at any time by contacting us or using unsubscribe options where provided.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Tow Bar Guys AU

- Address: 12 Valuniu Place, Boronia Heights, QLD 4124

- Phone: +61 406 045 181

- Website: www.towbarguysau.com